1.14.2010

Jeff the Great Illustrates Measures 66 & 67

Sorry to my followers outside of Oregon for all this political talk. I promise this will be my last post on the proposed Oregon tax hikes!

So I was thinking of how to illustrate the meaning of measures 66 & 67.....take a look at the below and tell me what you think.

Hi, my name is Jeff the Great and I'm unemployed. Life is not as easy now as it was when I had a job.

It's not fair.

Because it isn't fair, I am going to need everyone I know to send me a check for $150. After all, I'd like some more money and you appear to have money.

It's not fair.

What's that, you say I already get unemployment which is paid for partly out of your pocket?

Ya, I know I do, but it is just not enough. I'd like to make the same amount of money now as I did when I worked.

If I don't make that much, it's not fair.

What's that, you think I should have managed my money better when I was employed and not have gotten in over my head?

Ya, that sounds like a good idea until you think about it. I mean, I work hard ya know. I am entitled to lots of stuff. Besides, it's not like I made that much money in my last job anyway.

It's not fair.

What's that, you mean the economy is tough for you, too and you're barely making it?

That sucks, but it's not fair that you have a job and I don't so I'm going to need for you to write that check, pretty please.

After all, it's only fair.

What?!? You can't write me that check because now you don't have a job either? Who's going to write me that check now? And then who will write you your check?

IT'S NOT FAIR!

See any parallels with the proposed tax increases?

1.10.2010

Jeff the Great Votes No on 66 & 67

I recently asked my LinkedIn network a thought provoking question. I asked: “When you attempt to solve problems, are you reacting to symptoms or addressing the root cause?”

Let’s put this question into a real life scenario. Say you have a new teenage driver in your household, driving a car you own. They have fallen into a driving style where they accelerate as quickly as possible when a light turns green, only to slam on their brakes up ahead at a red light. This style of driving leads to you having to service the brakes on your car well before the average life of brake pads. When you discover the root of the problem (your teenagers driving habits), do you continue to service the brakes more frequently than you should (addressing the symptom) or do you teach your teenager how to drive more prudently and tell them they will pay for any unnecessary brake service (addressing the root of the problem)? I am guessing you would do the latter.

Oregon has a special election this January where we will vote on proposed tax increases for some individuals (measure 66) as well as changes to the state tax code for most businesses (measure 67). I am voting “No” on both of these because, in part, I believe they treat the symptoms and fail to address the problem.

I am against both measures but I really despise measure 67, the tax increase aimed at businesses. Let’s review the facts and you’ll see why I am so adamantly opposed.

First, don’t believe the television ads that want you to think big corporations only pay the $10 minimum tax. If an Oregon corporation is profitable, it is paying substantial income taxes in Oregon. Nike, Les Schwab Tire Centers, Precision Cast Parts, Columbia Sportswear….these companies ARE NOT paying just the minimum. Companies paying the minimum are those that do not turn a profit. Your locally owned sandwich shop or dry cleaners may not have turned a profit in 2009. Many small businesses don’t. These businesses don’t pay an income tax but they are still paying things like a payroll tax and property tax. These businesses are essentially paying for the opportunity to run a business that is not yet profitable. Measure 67 will make they pay even more for this right.

In addition to increasing the minimum tax on unprofitable companies, measure 67 does more damage. It changes the tax code and taxes some businesses based on sales, not profits. It increases the profit tax on Oregon’s largest employers by 1.3 percentage points. It is retroactive back 13 months. It increases many business paperwork filing fees…some will be doubled; some will be more than tripled.

Do any of these changes address the root cause of the problem or do they simply address the symptoms? I believe that the real problem is Oregon spending money irresponsibly, often spending more than it has. The symptoms are state agencies running out of money sooner than they should and the inability to run in the inefficient ways they are used to.

I read a story today that is a great analogy of what the Oregon legislature is asking us to do. It was about a women that upgraded to a more expensive apartment and leased a new car. Four months later she couldn’t afford the payments and asked her boss for a raise so she could meet the financial obligations she created. She was fired on the spot (from 48 Days to the Work You Love by Dan Miller).

Oregon voters are the boss and the legislature is the lady in over her head financially. Are we going to do what she asks or say no to her selfish demand?

I’ll close with one last anecdote. Recently I was debating these measures with another Oregon voter and he said something interesting. He stated something to the effect of “if the legislature would bring me (the voter) solutions to our problems without increasing taxes, I’d vote in favor of them.” I told him that he needs to tell his legislators to do just that. Something tells me that on January 26th he’ll mark “Yes” on his ballot for 66 & 67 but he won’t follow through with telling his legislators what he expects from them. Me, my “No” vote will be part of my message to Salem.

12.24.2009

Jeff the Great Applauds UPS

So last Christmas I had a horrible experience with UPS. So bad that the local NBC news affiliate interviewed me for their evening news! I couldn't have been more disappointed with the lack of customer service and general business smarts from this massive company.

This year it is only fair that I tell the world how they redeemed themselves with me and went above and beyond to save Christmas (okay, maybe thats an overstatement)!

As I had done last year, I ordered a Christmas gift from Amazon.com. Due to a longstanding issue with the Post Office, we have a PO Box and I requested that the gift be shipped there (as I ALWAYS do when ordering via Amazon). Turns out that I was actually ordering from a separate company than Amazon, while still on the Amazon site. No biggie, I do that all the time.

Well, the company shipped my order via UPS to a US Postal Service PO Box. Newsflash, UPS doesn't deliver to their competitor and I don't blame them! I emailed the retailer and they swore that UPS would deliver to my PO Box. Nope, sorry....they don't.

Well, 2 mornings ago I recieved a phone call from UPS. They had my package in the local distribution facility but needed a different address. They said if I called back they could take care of it without having to send it back to the retailer (worst case) or have me drive 20 miles to pick it up from their warehouse (best case). I called back, Mike at the Tualatin UPS facility was awesome, and my package was delivered to my house in time for Christmas.

That was exactly the type of simple customer service that makes people so happy. Good work UPS, my faith in you is restored. Thanks for making my business important to you. Merry Christmas to all.

12.20.2009

Jeff the Great Mandates Performance Pay for Teachers

There are a few hot topics in America today. Healthcare is of course the big one but shortly behind it you'll hear about taxes and education funding. It would be hard to find a person that doesn't agree with the idea that our schools are underperforming and something needs to change. From there however, you'll find two camps. One that thinks we need to spend more money on education and another that believes we spend enough but it just isn't spent wisely. I'm in the second camp.

One thing that continuously frustrates me is that we pay teachers based on seniority, not by performance. A teacher with 10 years of experience is paid more than a teacher with 9 years experience, regardless of how effective they are or aren't in the classroom. And trust me, they aren't all effective. Ask any teacher if they know of another teacher in their school that isn't putting their all into the job. Ask them if there are any teachers that don't perform as well as they do. I guarantee you'll get two "yes" answers EVERY time you ask a teacher that question.

So if some teachers are better than others, why don't we recognize this by paying the better ones more? Teachers and their unions answer that question by saying that it isn't fair to pay teachers based on student test scores and as part of that, it isn't fair to pay teachers based on things that are out of their control. I call bull shit on both of these answers and below is why.

First, by making the test score argument, teachers and the unions want us to think that test scores are the only option for identifying the good from the bad and that it isn't a fair measure. Not sure about you, dear reader, but the customers of my employers are not tested, yet my bosses have always been able to grade my work performance. So lets get this idea of test scores out of the way and open our minds a bit.

Performance can be measured in so many ways. In fact, the same methods to rate my performance in the private sector can easily be used to rate the performance of a teacher. For starters, principals have a very good understanding of who's good and who's not...just like the manager of a Starbucks can tell you who's good and who's not. In addition to the principal, why not ask the teachers themselves to rate their peers? My last two companies utilized this method with great success, why can't schools? Simply ask: "how do you like working with teacher X? Do they improve or degrade the working environment? Is teacher X a team player? etc, etc."

What about the opinion of parents? Anyone reading who has (or had) school aged children can tell you they like some and don’t like others. Would you be willing to anonymously give feedback to the school at year’s end? After all, the parents are the customer, right? It’s their taxes paying for the schools. Shouldn’t their feedback be important?

Furthermore, was a teacher late to work too many times last year? Did they have a large number of suspicious sick days? Did they half ass a report requested by their boss? Do some teachers put in extra hours, even working on weekends? Do any teachers extend their office hours to help students or go above and beyond when communicating with parents? Did someone offer to share their successful curriculum with other teachers or take a new teacher under their wing? Did a teacher seek out additional training or education during the year, beyond what is required?

Shall I keep going here?

All of these ideas are used every day in the private sector and they work well. Not one of the above suggestions touches test scores. We need to stop looking at schools as special work places and start thinking of them like any other business. Performance can be measured.

Back to test scores. Until recently I agreed with teachers and their unions about test scores being an unfair way to measure performance. After all, a teacher has no control over the education received before a child does not make it to their class, nor do they have control over the amount of support they get at home. However, I've changed my position.

We need to stop thinking of success on an A, B, C, D, or F grade scale. Why can't we call a teacher successful if they improve their class test score average but 10 points from the start of the year to the finish, even if the students still have just a C average?

I recently read that a study of student test scores and graduation rates was able to easily identify the good verse the bad teachers, particularly in grades 1 through 3. The data clearly showed that students in certain teacher’s classrooms early in life were more likely to graduate high school and perform well on tests. These teachers were doing something that other teachers weren't (to find out what, you'll have to read What the Dog Saw by Malcolm Gladwell, my favorite author). Why shouldn't these teachers be compensated for doing their job better than other teachers. Twenty years of data backs up their success...it’s no fluke!

When I mentioned over on Facebook that I was going to write this blog post, I received a lot of feedback from friends. Actually 20+ comments, some in support of the concept of performance pay and some against. One commenter said that teachers shouldn't be paid for things out of their control. To that, I ask this: if you have no control over the education of our children, couldn't we replace you with any goober off of the street get the same results? Of course not! This commenter is probably a much better teacher than I could dream of being. She plays an important role in the lives of children. And if that is the case, isn't it likely that she is also better than many of her fellow teachers? And if so, shouldn't she be paid more? Don’t sell yourselves short, teachers. You play a very important role in the development of our children and you do something that most of us could not.

Another commenter said that she didn't want to be paid on performance unless her district gave her all the resources necessary to be the best teacher she can be. Newsflash ma'am, just about every employee at nearly every company wants more resources from the top. Of course we could all do better with more! That just isn't reality. As long as one teacher gets no more resources than another, you can still measure performance.

Finally, many teachers and other opponents of performance based equate the concept to lower pay. That just isn't true and is not my stance. In fact, I'd love to see teachers get paid much, much more than they do now. I just want the best teachers to get the most. But assume that the total salary paid by a district stays the same under a performance based system. If teachers are graded on a perfect curve and compensation distributed on that curve, exactly 50% of teachers would get more and 50% would get less.

Are you one of the better teachers in your district or one of the worst? I'll bet on your success, but will you?

11.28.2009

Jeff the Great Innovates

While walking home from my morning coffee I was thinking some random thoughts about technology...specifically computers. Figured I'd write them down for future reflection.

I was recently reading an article in Fortune magazine about Steve Jobs and came across an interesting story about Henry Ford. He apparently said something like 'if I had asked my customers what they wanted, they would have told me they wanted a faster horse.' In other words, we tend to think in the confines of what is in our world. So what if we were to eliminate the limitations of our technology?

Here is what I've been contemplating lately:
  • Why are silicon wafers still round? I mean, I know why they are round, but why can't we change that? There is a lot of waste when producing computer chips. Look at all the wasted space on solar panels. Couldn't all sorts of waste and inefficiency be eliminated with square shaped wafers?
  • Why are the pathways on computer chips linear and with 90 degree angles? Do straight lines always use space more efficiently than curved lines? Maybe they do, I don't know.
  • Why can't I carry extra processing power in my pocket, to be plugged into my computer when I am doing processor intensive computing? If I can buy an Intel processor for under $75, why can't someone put that in a pocket size 'drive' and add some software to make this new external unit into auxiliary processing power? I sometimes do such intense Excel work that my entire computer freezes for 5+ minutes while Excel commands 100% of my processing power. Sure would be nice to plug something in to give my laptop a little bit of help.
  • Speaking of utilizing computer processors, lets talk about all the other gadgets I own that run on a processor. Wouldn't it be great if I could 'lend' the processing power of my Blackberry, Playstation or your iPhone to help my desktop do some work? I mean, all those devices have powerful computer chips just sitting in them, unused most of the time. Lets put them to work!
  • And finally, why isn't every TV also a computer monitor and every computer monitor a TV? I mean really, they are the same thing. And for that matter, why doesn't every set top box plug right into my home internet network? Is there any reason that my cell phone can connect to the internet but my cable box cannot?

So, who is gonna go out there and solve these problems? and don't bother leaving comments as to why all these things are the way they are, I really don't care. Let's start innovating and doing things differently.