Jeff the Great's Frustration with Starbucks Continues

Its no surprise that I have a love/hate relationship with Starbucks. I love most of their drip coffee but hate what has become of their customer service. Not to mention I hate the new "Pikes Place" blend, its worse than truck stop coffee!

This morning I showed up at Starbucks and ordered a venti coffee like I always do. I asked for the alternate blend (because Pikes is the default blen now at all stores) and as per usual, they didn't have any of the alternate blend brewed at the moment...it was a 5 minute wait. They seem to NEVER have the alternate brew ready.

Then this evening I was driving home from my sisters house that is about 100 miles away, so I went to a Starbucks drive-thru and ordered a venti half decaf coffee. When I pulled up to the window to pay I was told that per a new Starbucks policy, after 5pm each day they only brew decaf on demand. It would be a few minute wait if I wanted half decaf.

There are a few problems here:
  1. Its not really on demand if I have to wait for it!
  2. The idea of not having decaf available after 5pm makes no sense. The only time most people I know drink decaf is at night!
So I was told that if I didn't want to wait, they would give me a half decaf Americano for the price of a regular coffee. After agreeing to the offer, I commented that I should be charged less since an Americano isn't what I wanted. The barista was confused and said "I am charging you less, an Americano is more!" I explained that I know how much an Americano is but my point is that when someone wants a coffee, anything else is infirior. An Americano provides less value to me than a coffee does, dispite what the menu prices are.

She didn't get it. So I took my half decaf venti Americano, paid her for a venti coffee and drove off knowing that she is going to have a tough time in life.

Jeff the Great

1 comment:

Kristin said...

That's too funny! I pictured you talking to the barista as I was reading this. I know I've told you this a hundred times but the little coffee drives ups are the best! Today, I drove up to Java Generations and when I rolled the window down the girl handed me my usual, I handed her a dollar and I was on my way in less than 60 seconds. And, the coffee is amazing!

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