I write you today as a formerly regular, but now occasional rider of the Max system in
1. The average American worker is probably in the office from 8am-5pm. That would tell me that the busiest hours for the Max are from 7am-8am and again from 5pm-6pm. Why then would your customer service call center only be open from 8am-5pm?
More than one time now I have had to call your customer service center to find out the status of a train when more than a half hour had gone by without a new arrival. Each time was either on my way to work before 8am or on the way home after 5pm. Imagine my surprise when after the automated system told me all was running smoothly, your office was closed when I dialed through to a customer service representative.
The Fix: Make sure your customer service center is open when customers need them most!
2. Your ‘No Smoking on Max Platforms’ rule sounded like a great idea when you implemented it more than a year ago. However, I found that second hand smoke went from being an after thought to a complete annoyance after the ban was implemented.
Why you ask? What happened was the occasional smoker was forced to smoke just outside the entrances to the Max platforms. With railings that funnel riders to and from trains, I am forced to walk directly in front of the communing smokers. Not to mention the piles of cigarette butts that litter these same entrances.
The Fix: Go back to the way it was, at least non-smokers had a choice then!
3. I notice on the West Side Blue Line there are 2 area’s of track with posted speed limits for Max operators. Bravo to your drivers, they always obey these signs. The problem is they still fly in and out of every other stop! Would speed limits on I-5 do any good if they were only posted between
I am sure what happened is that someone was injured or killed at those 2 spots and you felt the solution to the problem was posting a sign. Guess what…in the grand scheme of things it does nothing.
The Fix: Remove the stupid signs and let the drivers drive!
4. I’d ride the Max more often if it got me to my destination quick like. In
Certain areas are worse than others. Does the Max have to stop every other block in downtown
Something’s got to be done and I have a viable solution that you just might like.
The Fix: Speed up trips on the Max by having every other train stop at every other stop. This cuts the number of stops in half and delivers riders to their destination faster. The best part is that every stop is still served nearly, but not, as often.
Thank you for taking the time to listen to this investors suggestions (I am a tax payer, unlike many of the Max riders I come across). I am more than happy to discuss these options with you further and would even be willing to provide my consulting services free of charge.
Jeff the Great